Are you a pro at onsite technical service?
Ready to turn your expertise into an exciting career move?
We’re looking for a Field Service Technician -
MARCHE – ABRUZZO – UMBRIA-LAZIO - ROMAGNA
Based in ANCONA area
Step into a role where every day brings new challenges, new places, and new victories.
If you're ready to hit the ground running, we can’t wait to meet you!
Main responsibilities:
Installation of surgical equipment onsite, including hardware, backup systems, and software, plus handling overnight deliveries when needed.
Testing and checking equipment to meet all technical specifications.
Providing technical support and onsite repairs for all DORC machines, solving first-line defects.
Performing preventive maintenance and calibration procedures.
Coordinating field visits with Area Sales Managers and the Sales & General Manager.
Giving feedback to DORC HQ about quality issues and potential product improvements.
Attending training events, company meetings, and trade fairs as needed.
Willingness to travel 60% across Italy.
Reporting to Sales & General Manager and related teams on:
Installation, demonstration, and training outcomes.
Complaints, technical defects, or improvement suggestions.
Possible sales leads, competitive activities, and key opinion leader feedback.
Completing all required logfiles and documentation according to regulations.
Skills, knowledge, and experience:
Technical higher professional/practical (bachelor) education, preferably biomedical.
1–3 years of relevant work experience.
Strong technical insight and problem-solving skills.
Excellent presentation skills: confident yet modest and persuasive.
Fluent in Italian and English (minimum B2 level), written and spoken.
Strong social skills and a collaborative spirit.
Service-oriented mindset with a passion for customer satisfaction.
Skilled in coordination and organization within a dynamic environment.
Excellent verbal and written communication skills.
A real team player who thrives on cooperation.
Does DORC make you happy?
Working at DORC means working together – creating surgical devices that literally help people see the world again!
Here, we believe in a hands-on mentality, feet firmly on the ground, and hearts full of ideas.
We offer you freedom, trust, and every encouragement to bring your best ideas to life.
Innovation, quality, and technology aren’t just buzzwords at DORC – they’re woven into our DNA.
Sounds like your kind of workplace? Then DORC is the place for you!
Want to know more?
Click [here] to discover what working at DORC is all about.
Did you know...?
DORC, short for Dutch Ophthalmic Research Center, designs and manufactures equipment, instruments, and liquids for eye surgery.
We are proud to be a ZEISS company – part of an internationally leading technology enterprise committed to innovation, responsibility, and excellence.
Will you be our new Field Service Technician – Italy?
Ready to take the next step?
Apply directly via the Apply Now button!
Any questions? Feel free to reach out to Eric Govaarts, our Global Recruiter: e.govaarts@dorcglobal.com.