If you are ready for the next step in your career and would like to grow with a company, Dutch Ophthalmic Research Center is the place for you!! If you have experience within the medical device industry, we want to talk to you!!
Dutch Ophthalmic USA and is a part of D.O.R.C Global. D.O.R.C. (Dutch Ophthalmic Research Center): from local Rotterdam ophthalmology instrument-maker to global market leader in 40 years! Every single day our enthusiastic employees ensure that eye surgeons all over the world enjoy the use of innovative ophthalmic devices, instruments, and liquids. D.O.R.C. uses cutting-edge technology, works closely with innovative surgeons, and thrives to make a difference. Over 11,000 ophthalmologists worldwide use our advanced Ophthalmic surgery unit EVA to take care of their patients to help them see again.
Summary and Objective
The Field Service Technicians hold responsibility for the break and fix and preventative maintenance of DORC’s Phaco-Vitrectomy System. The role requires an individual with strong technical skills and expertise in repair and modifications of surgical platforms. The individual must also demonstrate strong clinical skills to be effective in the after sales support of the DORC Phaco-Vitrectomy System. After sales support will consist of training physicians and operating room staff on DORC’s Surgical Systems proper setup and use.
Competencies
- Technical competence including the ability to comprehend complex technical scenarios and find solutions
- Assertive but inquisitive nature toward technical challenges
- Approachable for technical and general trouble shooting challenges
- Adept training and presentation skills
- Confident with strong ability to maintain composure in an operating room setting
- Diplomatic and consultative approach with physicians, practice staff, nurses, and co-workers
- Highly organized motivated results driven professional
- Customer Focused
- Exhibits a confident and composed demeanor while troubleshooting or training a large group setting
Technical and Training
- Leads and performs as the territories technical expert for all of DORC’s customers technical needs
- Troubleshoot and service items as needed, including performing necessary diagnostics aligning with our philosophy and promise of continued product support
- React to an account’s service needs that come into our 24/7 Emergency Hotline in a timely fashion
- Direct unit installations and application support
- Effectively conduct skills transfer in-services for the physicians and surgical teams as the expert in the use of our Phaco-Virectomy System throughout surgical procedures
- Maintain proficiencies in equipment function while interacting and training with physicians and OR surgical teams
- Build strong relationships with accounts in the field to develop and maintain trust and continued partnership
- Perform annual preventative maintenance on machines
- Perform Break & Fix needs throughout the territory for all accounts within 24 hours of unit failure
- Travel required throughout assigned territory to call on accounts to manage their surgical unit’s technical needs and maintain the security of the account
- Gathers, analyzes and delivers information including complaints and machine malfunctions from the field to allow the company to develop strategies and products appropriated to sales and quality
- Acts as creative liaison for the Territory Manager & Equipment Manager in improving training efficacy
- Assist in basic training courses, certification courses for field representatives, and conference calls
- Coordinate and report all technical issues with key clients between the Territory Manager, Equipment Manager, Key Accounts Manager, Regional Directors, and Sales Director for resolution
- Participate in special project assignments
Sales
- Work closely with delivering the highest level of customer service while onsite and communicating closely with the Equipment Manager, Territory Regional Director, and Commercial Sales Director
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee will spend long periods of time standing.
Travel and On-Call
This position requires up to 80% travel. Territory covers: Connecticut, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio and Pennsylvania.
Frequently travel is outside the local area, overnight, and often requires multiple days.
Specialist is required to be on call 24/7 based on Account’s needs. Required to attend inter-company trainings and meetings.
Required Education and Experience
At least five to ten years of medical technical field/sales experience
Preferred Education and Experience
Ophthalmology focused sales and/or technical experience
Experience working in an operating room
Training Required
Training will be directed and provided by the US Clinical Manager
Does DORC make you happy?
Do you want to feel good about the products you represent - surgical devices that help to make people see again? Do you want to work for an organization where Dyou get freedom and responsibility? Where are you fully encouraged to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Would you like to know more about working at DORC? Then read on here.
Did you know ...?
DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.
DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.
Are you our new Field Service Technician?
Are you up for this? Then apply directly via the Apply Now button! Do you still have questions? Please contact Eric Govaarts our Global Recruiter: e.govaarts@dorcglobal.com.
Equal Employment Opportunity Statement
DUTCH Ophthalmic USA (part of the D.O.R.C. group) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.