Global Service Operations Manager

Do you want to be part of our team of professionals?

You ensure the optimal uptime of our install base, always maintaining peak performance and reliability. By ensuring the spare part stock is compliant and delivering processes are in place with efficient organization. Lead a multidisciplinary team by motivating and empowering team members. As a Global Service Operations Manager you are responsible for developing a robust process for global service delivery. The aim is to drive excellence in service operations, enhance the value we offer to our customers, ensure efficient and effective customer satisfaction, and maintain IB uptime, thus preserving the commercial integrity of our service.

Tasks and responsibilities:

• You develop and execute plans for the further professionalization of the department
• Oversee spare parts management, repair center operations, and hotline support for field issues
• Develop and implement strategies to professionalize and enhance service processes
• Drive digitalization and ERP system improvements for operational excellence
• Establish and maintain resource planning for technical and application teams
• Implement KPIs to monitor and improve performance
• Foster a culture of continuous learning and ensure team training on quality and service standards
• Support special projects and process optimization initiatives

Skills and knowledge:

• 10–15 years of experience in operations within a fast-paced industry, with a hands-on approach to building and managing teams
• Background in a production environment (preferably with Lean processes, Six Sigma Black Belt)
• Solution-driven business mindset, with strong analytical and structured thinking
• Proven ability to lead by example, motivating and empowering teams and stakeholders
• Strong communication skills and a proactive, results-oriented attitude
• A collaborative team player, capable of building trust and fostering relationships
• Adaptable, resilient, and decisive, with strong influencing skills
• Solid business acumen and strategic thinking
• Bachelor’s degree in a relevant field
• Fluency in English and Dutch (Dutch is a hard requirement)

Does DORC make you happy?    

Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.   

Would you like to know more about working at DORC? Then read on here. 

What does DORC have to offer you?  

At DORC, you play at top level. It is therefore only logical that we reward you as a top player. You can expect the following:  

• 27 holidays for a 40-hour full-time job 
• 8% holiday pay  
• 13th month
• Bonus scheme
• A travel allowance of € 0.23/km  
• And a non-contributory pension, which means you will receive a substantially higher net salary   

What else can you expect from us? Every opportunity to learn and grow. And a fantastic company restaurant full of delicious, fresh products.  

Did you know ...?

DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.

DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.

Will you be our new Global Service Operations Manager?